FAQ's

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Frequently asked questions

What are the check-in and check-out times of the guesthouse?


Check in time is between 3pm and 10pm and check out time is 11am




Can I request an early check-in time or late check-out time?


Generally no, though we are happy to store luggage should you arrive early, or need to leave late.




I do not have a credit card. Can I still book a room.


Yes you can, we accept all major debit cards.




What type of credit card do you accept?


Mastercard, Visa, Maestro, American Express are all accepted.




Can I book by telephone?


Yes it is possible to make a reservation and book a room over the phone. If you need assistance please email info@portraitguesthouse.com




Are taxes included in the room rates?


All taxes are included in the price.




Do I pay a reservation fee?


No, we don't have a reservation fee, you pay the cost of the entire booking.




Are the rates on your website per person or per room?


The rates are per room, unless stated differently.




We have two small children; can we get extra beds in the room?


We do not accept children under the age of 12 years old, other than when an entire house booking is made.




Can I cancel or change my booking?


You can cancel your reservation or send us a request for a modification by sending us an email. It is free cancellation up to 72hours before your booking and 50% cancellation fees up to 48hours




Is breakfast included in the price?


Breakfast is not included, however, there will be cereals, tea & coffee available, and guests are able to use the kitchen at their leisure.




Where can I find the directions to the guesthouse?


On the Location Page of Portrait Boutique Guesthouse




Are there parking facilities available?


There is free street parking available.




Do you allow pets?


Unfortunately, we don't allow any pets. However if you have an assistance animal please contact us.