FAQ's

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Frequently asked questions

What are the check-in and check-out times of the guesthouse?


Check in time is between 15:00pm and 23:00pm for individual rooms. Whole house check in's are 16:00. Check out time is 11am




Can I request an early check-in time or late check-out time?


Any requests will be confirmed the day before check in, as it is dependant upon room availability. Should you need to ensure an early check in, we advise to book the night before.




I do not have a credit card. Can I still book a room.


Yes you can, we accept all major debit cards.




What type of credit card do you accept?


Mastercard, Visa, Maestro, American Express are all accepted.




Can I book by telephone?


Yes it is possible to make a reservation over the phone. Payment details will be sent to you. The room will be secured for you once payement has been recieved.




Are taxes included in the room rates?


All taxes are included in the price.




Do I pay a reservation fee?


No, we don't have a reservation fee, you pay the cost of the entire booking.




Are the rates on your website per person or per room?


The rates are per room.




We have two small children; can we get extra beds in the room?


We do not accept children under the age of 12 years old, other than when an entire house booking is made. We do not have extra beds




Can I cancel or change my booking?


You can cancel your reservation or send us a request for a modification by sending us an email. It is free cancellation up to 72hours before your booking and 50% cancellation fees up to 48hours




Is breakfast included in the price?


Breakfast is not included, however, there will be cereals, tea & coffee available, and guests are able to use the kitchen at their leisure.




Where can I find the directions to the guesthouse?


On the Location Page of Portrait Boutique Guesthouse. Before you arrive, you will be sent an email with directions to the house from the airport.




Are there parking facilities available?


There is free, unreserved street parking available.




Do you allow pets?


Unfortunately, we don't allow any pets. However if you have an assistance animal please contact us.